Release date:Aug. 7, 2020

【Important Notices】About ticket(Advance ticket) refund for famer Omiya ward office

NEWS：Information

The Saitama International Art Festival 2020 will not be held on the originally planned scale, but will be conducted on a different scale. For this reason, we would like to offer refunds for advance ticket sales at the former Omiya Ward Office venue.
Refund methods vary depending on where you purchased the tickets.
Advance ticket refunds are not required for the video streaming and venue openings scheduled to take place within the year.

About ticket refund

In view of the fact that the event will be held on a different scale than originally planned, advance purchase vouchers are no longer valid. Refund procedures and the period of time for refunds at each purchaser are as follows, so please follow the procedures at each purchaser.

■Those who purchased at Ticket Pia（ PIA Corporation/チケットぴあ）

Please refer to the following page for details of the refunds.
Refund period: Friday, August 7, 2020 - Friday, November 20, 2020
Refund methods vary depending on the method of ticket transactions. Please check the method of transaction and proceed to the page for the relevant refund method.

■Those who purchased at e+（ e-plus）

Please refer to the following page for details of the refunds.
Refund period: Friday, August 7, 2020 - Friday, November 20, 2020
Refund methods vary depending on the ticket transaction method and payment method. Please check the refund method by following the chart.

■Those who purchased at convenience stores

Please contact the "JTB HTA Sales Center" on the ticket face (or the guest receipt) for refund details.
Refund period: August 7, 2020 (Friday) - November 20, 2020 (Friday)

For those who purchased through the JTB website

For more information on refunds, please contact "JTB Saitama Branch Sales Department 1".
Inquiry: JTB Saitama Branch
Saki Saito, Sales Department 1
Tel: 048-644-5313 (weekdays 9:30-17:30)

■Those who purchased at "Saitama Triennale Executive Committee office" or "100 days before festival".

Please bring the advance ticket you purchased, along with an item showing your account number and your seal of approval, to the Saitama International Art Festival Executive Committee Office (weekdays 8:30 am to 5:15 pm).
Refunds can be made by bank transfer.
If you have difficulty in bringing the artworks to the festival, please contact the Saitama International Art Festival Executive Committee Office.
Contact:Saitama International Art Festival Executive Committee
　　　　Tel: 048-829-1225 (weekdays 8:30 am to 5:15 pm)
　　　　E-mail:info@art-sightama.jp/FAX:048-829-1996
　　　 　8F Saitama City Hall, 6-4-4 Tokiwa, Urawa-ku, Saitama City
　　　 　Saitama City Sports and Culture Bureau, Culture Department, International Art Festival Office
Refund period: Friday, August 7, 2020 - Friday, November 20, 2020

A system that allows you to receive tax benefits by making a "donation" instead of refunding your ticket

By not receiving a refund for your ticket (forfeiting it), the amount of the ticket will be considered a "donation" and
You may be able to receive tax benefits (tax deduction for donations). (We are in the process of applying for registration.

The procedures for this system will be announced on the Saitama International Art Festival 2020 official website at a later date.
This is the first time that the festival has been held in Japan.

If you have purchased a ticket from a ticketing agency or convenience store and wish to take advantage of the system, please do not use the ticketing system.
Please contact the Saitama International Art Festival Executive Committee before applying for a refund.

Contact:Saitama International Art Festival Executive Committee/Tel:048-829-1225(weekdays 8:30-17:15) FAX:048-829-1996

Reference sites for details of the system.

Agency for Cultural Affairs and Sports For those who want to donate the ticket price Detailed information on the "system where you can receive a tax benefit by making a donation instead of refunding your ticket

contact (about ticket refund )

Tel: 048-829-1225 (8:30 a.m. to 5:15 p.m., excluding weekends, national holidays and year-end and New Year holidays)
E-mail: info@art-sightama.jp
Fax: 048-829-1996