Release date:Nov. 18, 2020

Warning about the incident of unauthorized access to the ticket booking site "Peatix


It has recently come to our attention that part of the customer information on the ticket reservation site "Peatix", which had been used to make advance reservations for the public exhibition of artworks and related events of The Saitama Triennale 2020 until Sunday, November 15, 2020, has been illegally extracted due to unauthorized access.

Case Summary

On Tuesday, November 17, 2020, Peatix Inc./Peatix Japan Inc. obtained unauthorized access to a portion of customer information (account display name, name, registered e-mail address, and email address) from the operator entrusted with the management of public viewing of artworks for Saitama International Art Festival 2020 through the operator. (language settings, country where the account was created, time zone, encrypted passwords) were reportedly found to have been pulled up to 6.77 million cases.

2. for those who have pre-ordered for the film release and related events

According to the company, there has been no confirmation of any secondary damage such as misuse of the extracted customer information, and the company is still investigating the details of the incident.

According to the company's announcement, it has not been confirmed that credit card information, financial institution account information and other payment-related information, event participation history, data obtained through the questionnaire form function for participants, addresses and telephone numbers have been withdrawn.

Contact us for more information

Peatix Inc./Peatix Japan Inc. has opened a dedicated customer support center for this issue. Peatix Inc. and Peatix Japan Inc. have established a dedicated customer support center for this issue.
Customer Support Center for Peatix Japan, Inc.
Phone: 0120-331-367
Reception hours 10:00-18:00